Last updated
16 June 2026. This Privacy Policy explains how H&C CompuTech collects, uses, stores and protects personal information when you use our website, place an order, create an account, contact us, request support or use our services.
Who we are
H&C CompuTech operates the website https://hc-computech.co.uk. For UK data protection purposes, H&C CompuTech is the data controller for the personal information we collect and use.
How to contact us
For privacy questions or data protection requests, contact support@hc-computech.co.uk or call 07312 190838.
Information you provide
We may collect your name, billing address, delivery address, email address, phone number, account details, order details, support messages, repair enquiries, business purchasing enquiries and information you choose to send to us.
Website information
When you use the website, we may collect technical information such as IP address, browser type, device type, pages visited, products viewed, basket activity, checkout activity, cookie preferences and website performance information.
Orders and accounts
We use order and account information to process purchases, confirm orders, arrange delivery, issue invoices, manage customer accounts, handle returns, provide warranty support and respond to customer service enquiries.
Payments
Online payments are handled by payment providers shown at checkout. We do not intentionally store full card numbers on our own website systems. We may keep payment status, transaction references and order records for accounting, refund and dispute purposes.
Delivery and suppliers
To fulfil orders, we may share necessary information with couriers, suppliers, distributors or fulfilment partners. This can include your name, delivery address, contact details, order details and delivery instructions.
Customer support
We use information you send to us to answer questions, resolve problems, check compatibility, deal with repairs, manage warranty issues and support business or education purchasing enquiries.
Lawful reasons for use
Depending on the situation, we use personal information because it is needed for a contract, required by law, based on consent, or necessary for legitimate business interests such as improving the website, preventing fraud and supporting customers.
Cookies and similar technology
Our website uses cookies and similar technologies for basket and checkout functionality, account sessions, security, cookie preferences, analytics, performance monitoring and, where enabled, marketing. Non-essential cookies are managed through the cookie banner or cookie settings.
Analytics and improvement
We may use analytics and performance data to understand how the website is used, fix issues, improve product discovery, improve checkout and make the site easier to use.
Marketing
If you sign up for marketing, we may send product updates, offers or business news. You can unsubscribe or opt out at any time. We do not sell your personal information to third-party marketers.
Who we share data with
We may share information with trusted providers where needed, including website hosting providers, payment providers, couriers, suppliers, email providers, IT support providers, analytics providers, cookie consent providers, accountants, insurers, legal advisers and authorities where required by law.
International transfers
Some service providers may process data outside the UK. Where this happens, we expect appropriate safeguards to be used, such as adequacy arrangements, contractual protections or other lawful transfer mechanisms.
How long we keep information
We keep personal information only as long as necessary. Order and accounting records are normally kept for up to 6 years. Account data is kept while the account remains active unless deletion is requested and we do not need to keep it. Support records are kept as long as needed to deal with the enquiry and protect business records.
Your rights
You may have the right to ask for access to your information, correction, deletion, restriction, objection, data portability and withdrawal of consent where consent is used. Contact support@hc-computech.co.uk to make a request.
Complaints
Please contact us first if you are unhappy with how we handle your information. You also have the right to complain to the UK Information Commissioner’s Office, the UK regulator for data protection.
Security
We take reasonable steps to protect personal information using suitable technical and organisational measures. No website is completely risk-free, so customers should keep account passwords safe and contact us quickly if they suspect a problem.
Children
Our website is not aimed at children and we do not knowingly collect personal information from children. If we become aware that this has happened, we will take reasonable steps to delete the information where required.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date shown near the top.