Standard online consumer returns
If you buy a standard catalogue product online as a consumer, you can normally tell us within 14 calendar days of receiving it that you wish to cancel. You then have a further 14 days to send the goods back. You do not need to give a reason for a valid change-of-mind cancellation.
1. Tell us you want to return
Email support@hc-computech.co.uk with your order number and the item you want to return. Please contact us before sending anything, because supplier-direct orders can have different authorised return addresses. We will give you the correct return instructions.
2. Return it within 14 days
After telling us that you are cancelling, please send the goods back within 14 days. For a change-of-mind return, you are normally responsible for the direct return-postage cost unless H&C agrees otherwise. Use a suitably insured and tracked service.
3. Look after the goods
You may inspect goods as you reasonably would in a shop. Please return the product with its accessories, manuals, serial labels and packaging where reasonably possible. If handling goes beyond what is needed to establish the nature, characteristics and function of the goods and reduces their value, a lawful deduction may be made from the refund.
4. Refund timing
For an eligible cancellation, we will refund without undue delay and no later than 14 days after we receive the returned goods, or earlier evidence that you have sent them back where the law requires. Refunds are normally made to the original payment method. We do not charge a restocking fee.
Original delivery charge
Where the law requires it, an eligible consumer cancellation also includes the cost of our standard outbound delivery. If you chose a more expensive delivery option, any refund of delivery charges is limited to the standard delivery amount.
Faulty, incorrect or damaged goods
Your legal rights for faulty, misdescribed, incorrect or transit-damaged goods are separate from the 14-day change-of-mind period. Contact us promptly with your order number and clear details of the issue. Where the goods are genuinely faulty or incorrect, H&C will arrange the appropriate repair, replacement, refund or reasonable return route as required by law.
Custom-built PCs and personalised goods
The ordinary change-of-mind cancellation right does not generally apply to goods made to a customer’s specification or clearly personalised. If you ask H&C to build a PC to your individual specification and then wish to cancel, contact us immediately. We will confirm what rights apply based on the product and how far the build has progressed. Your rights if goods are faulty or not as described are not affected.
Software, sealed goods and business orders
Some statutory exceptions can apply, including certain sealed software once unsealed and some digital content after supply begins with the required consent. The 14-day consumer cancellation rules also do not generally apply to purchases made wholly for business purposes; business returns are handled under the applicable order terms and your statutory or contractual rights.
Exchanges and replacements
H&C does not operate a general change-of-mind exchange service. Where appropriate, a standard return can be refunded and a new order placed. Faulty goods may still be repaired or replaced where required by law or agreed as the appropriate remedy.
Your statutory rights
This policy is a practical summary for customers and does not limit your statutory rights under UK consumer law. If you are unsure what applies to your order, contact support@hc-computech.co.uk before returning anything.